Terms & Conditions

1. Introduction

Welcome to pkok1, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and pkok1 ("we", "us", or "the Company") governing your access to and use of the pkok1 website, mobile platform, games, and all related services accessible at https://pkok1.vip.

By registering an account, logging in, making a deposit, or otherwise using the pkok1 platform in any capacity, you confirm that you have read, understood, and fully accepted these Terms. If you do not agree with any part of these Terms, you must refrain from accessing or using our services immediately.

These Terms should be read together with our Privacy Policy and Responsible Gaming guidelines, both of which form an integral part of the agreement between you and pkok1. In the event of any conflict or ambiguity between these Terms and any promotional offer documentation, these Terms shall prevail.

2. Eligibility Requirements

To register and use pkok1 services, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years of age. pkok1 strictly enforces the 21+ age restriction. Minors are absolutely prohibited from registering, depositing, or participating in any gambling activity on this platform.
• You must be a natural person acting on your own behalf. Corporate entities, bots, automated systems, and third-party agents may not register or operate accounts.
• You must provide accurate, complete, and up-to-date personal information during registration and throughout your use of the platform.
• You must not be a current or former employee of pkok1, or an immediate family member of such an employee, unless written consent has been obtained from pkok1 management.

pkok1 reserves the right to request documentary proof of eligibility at any time and to suspend or close accounts that fail to meet or maintain these requirements. Age verification documents may include a national identity card (NID), passport, or birth certificate.

3. Account Registration & Security

Each player is permitted to hold exactly one (1) active account on pkok1. Creating duplicate or multiple accounts — whether using the same or different personal details — is strictly prohibited and may result in immediate account termination and forfeiture of all balances, including any winnings.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. pkok1 strongly recommends using a unique, strong password and enabling any available two-factor authentication features. You must never share your account details with any third party.

KYC Verification

pkok1 operates a Know Your Customer (KYC) verification process. You may be required to submit identifying documents prior to making your first withdrawal or at any point deemed necessary by our compliance team. Required documents may include:

• Government-issued photo identification (national NID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official letter dated within the last three months)
• Proof of payment method ownership, such as a screenshot of your registered bKash or Nagad account linked to the same mobile number used at registration

4. Deposits & Withdrawals

pkok1 supports deposits and withdrawals through the leading mobile financial services available in Bangladesh, including bKash, Nagad, Rocket, Upay, as well as Dutch-Bangla Bank and other partner bank channels. All transactions are processed in Bangladeshi Taka (BDT) and subject to the minimum and maximum limits displayed on the cashier page at the time of the transaction.

Deposit Conditions

All deposits must originate from a payment account registered exclusively in your own name, matching the details on your pkok1 account. Third-party deposits are strictly prohibited. pkok1 reserves the right to reverse and return any deposit that cannot be verified as originating from the account holder's own payment source. The minimum deposit amount is ৳500 unless otherwise specified in a current promotion.

Withdrawal Conditions

Withdrawal requests are subject to the following standard conditions:

• KYC verification must be completed and approved before any withdrawal is processed.
• Funds deposited but not yet wagered at least once may be subject to a processing review, even if no active bonus is claimed.
• Withdrawals will only be issued to the same payment method and account number used for the original deposit. pkok1 does not issue withdrawals to third-party accounts under any circumstances.

Processing times vary by payment method and are typically completed within 1 to 3 business days. pkok1 accepts no liability for delays caused by third-party payment processors, bank clearance times, or force majeure events.

5. Bonuses & Promotions

pkok1 offers a range of promotional offers to new and existing players. All bonuses, free spins, cashback offers, and other promotions are subject to the specific terms attached to each offer, in addition to the general conditions below:

• All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. The rollover amount and eligible game contribution rates are specified per promotion.
• Bonuses are valid for a limited time only. Bonuses not used within the stipulated validity period will expire automatically without compensation.
• Welcome bonuses and sign-up offers are exclusively available to new players opening their first account. Existing players found to be abusing new-player promotions via duplicate accounts will have all bonuses voided and accounts suspended.
• pkok1 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Decisions regarding bonus eligibility are final and binding.

Players who are under any form of self-exclusion or deposit limit restriction are not eligible to participate in bonus promotions. It is the player's responsibility to ensure they are not subject to any such restriction before opting into an offer.

6. Responsible Gaming

pkok1 is committed to promoting responsible gaming and protecting vulnerable players. We strongly recommend that all players set personal deposit limits, session time limits, and loss limits through their account settings. Players who believe they may have a gambling problem are encouraged to use our self-exclusion tools or contact our support team at [email protected] for assistance. All players must be 21 years of age or older. For detailed guidance, please review our Responsible Gaming policy.

pkok1 cooperates fully with any request from a player or their designated representative to impose cooling-off periods, permanent self-exclusion, or account closure for problem gambling reasons. Such requests will be actioned within 24 hours of receipt by our support team (Bangladesh Standard Time, UTC+6).

7. Prohibited Activities

The following activities are strictly prohibited on the pkok1 platform and will result in immediate account suspension, permanent closure, forfeiture of funds, and where applicable, reporting to relevant authorities:

• Any form of fraud, including chargebacks, payment reversal abuse, and misrepresentation of identity or account ownership.
• Exploiting software errors, glitches, or loopholes to gain an unfair advantage. Any winnings derived from technical malfunctions are void and non-withdrawable.
• Collusion between players, use of automated betting scripts, bots, predictive software, or any form of artificial intelligence designed to gain an advantage over the house or other players.
• Harassment, abusive language, or threatening behaviour directed at pkok1 staff, support agents, or other platform users through any communication channel.
• Money laundering, terrorist financing, or any other use of the platform to facilitate illegal financial transactions in contravention of applicable Bangladeshi or international law.

pkok1 employs advanced fraud detection systems and collaborates with payment processors to identify and prevent suspicious activity. Accounts under investigation may be temporarily restricted from withdrawals pending review completion.

8. Intellectual Property

All content on the pkok1 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the website — is the exclusive property of pkok1 or its licensed content providers and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment purposes.

You may not reproduce, republish, distribute, transmit, display, sell, or otherwise exploit any pkok1 content without prior written permission from pkok1. Unauthorised use of our intellectual property may result in civil and criminal liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law, pkok1, its directors, employees, partners, agents, suppliers, and content providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your access to or use of (or inability to access or use) the platform or any content thereon.

pkok1 does not guarantee uninterrupted, error-free access to the platform. Scheduled maintenance, technical upgrades, and events beyond our control may temporarily affect service availability. We will endeavour to notify players in advance of planned downtime where reasonably practicable.

10. Privacy & Data Protection

pkok1 collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our platform, you consent to the collection and use of your personal information as described therein. We implement SSL encryption and industry-standard security measures to protect your data. We do not sell your personal data to third parties. For full details on how we handle your information, please review our Privacy Policy.

11. Amendments to These Terms

pkok1 reserves the right to revise, update, or replace any part of these Terms at any time and at its sole discretion. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via the contact details held on their account.

Your continued use of the pkok1 platform following the posting of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the platform immediately and may request account closure by contacting our support team.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the applicable laws. pkok1 operates as an online entertainment platform accessible to players in Bangladesh. Any disputes between you and pkok1 shall first be addressed through our internal complaints process by contacting [email protected] with full details of the issue.

pkok1 aims to resolve all complaints within 10 business days of receipt. If a resolution cannot be reached through the internal process, the parties agree to pursue resolution through good-faith negotiation before initiating any formal legal proceedings. pkok1 operates under a safe and reliable platform framework and is committed to fair resolution of all disputes.