Privacy Policy

Welcome to pkok1, Bangladesh's trusted online casino and sports betting destination. This Privacy Policy explains the types of personal information we collect from users who access our platform, how we use that information, the circumstances under which we may share it, and the steps we take to keep it secure. By registering an account or continuing to use the pkok1 platform, you confirm that you have read, understood, and agreed to the practices described in this document.

This policy applies to all services operated by pkok1, including cricket betting, live casino games, slots, crash games, and any other products available through our website and mobile interface. We are committed to handling your data with transparency and responsibility at all times, and we comply with applicable data protection standards to ensure your information is treated with respect.

Information We Collect

pkok1 collects personal information in two primary ways: directly from you when you interact with our platform, and automatically through your use of our services. We collect only the information that is reasonably necessary to provide you with a safe, reliable, and enjoyable gaming experience.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact customer support, you may provide us with the following categories of personal information:

• Full name, date of birth, and national identity or passport information for age and identity verification purposes
• Contact details including email address, phone number, and residential address (city/district within Bangladesh such as Dhaka, Chittagong, Sylhet, or Khulna)
• Payment information such as your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details when making deposits or requesting withdrawals
• Any communication you send to us, including support requests, feedback, or dispute notifications

Information Collected Automatically

When you access pkok1 through a web browser or mobile device, our systems may automatically record certain technical and usage data, including:

• IP address, device type, browser version, and operating system
• Session timestamps, pages visited, features accessed, and betting or gaming activity logs
• Cookies and similar tracking technologies used to remember preferences and optimize platform performance

How We Use Your Information

The personal data collected by pkok1 is used exclusively for legitimate operational and service-related purposes. Specifically, we use your information to:

• Verify your identity and confirm you are aged 21 or above in accordance with our responsible gaming policy
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and maintain accurate transaction records
• Provide, maintain, and improve the pkok1 platform — including cricket betting markets, live casino tables, slots, and crash games
• Send you important account notifications, security alerts, and service updates via email or SMS
• Detect and prevent fraudulent activity, money laundering, and unauthorized account access
• Respond to your customer support enquiries and resolve disputes in a fair and timely manner

Sharing of Your Information

pkok1 does not sell, rent, or trade your personal information to any outside party for their own marketing or commercial purposes. We may share your data with trusted third parties strictly in the following limited circumstances:

• Payment processors and mobile financial service providers (such as bKash, Nagad, and Rocket) to the extent required to complete your requested transactions
• Fraud prevention, identity verification, and security service providers who assist us in protecting platform integrity
• Regulatory or law-enforcement authorities when required to do so by applicable law, court order, or official government request

Any third party that receives personal data from pkok1 is contractually required to maintain appropriate security measures and to process your data only for the specified purpose. We do not authorise these parties to use your personal information for their own independent purposes.

Cookies and Tracking Technologies

pkok1 uses cookies — small text files placed on your device — and related technologies such as local storage and session tokens to enhance platform functionality, remember your login session, and understand how users interact with different features of our site. Cookies also help us detect suspicious activity and enforce security measures across your account.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect certain features of the pkok1 platform, including the ability to stay logged in between sessions. We do not use cookies to track your activity on third-party websites or to serve you advertisements outside of pkok1.

Data Security

The security of your personal information is a top priority for pkok1. We implement a range of technical and organisational safeguards designed to protect your data against unauthorised access, accidental loss, destruction, and unlawful disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted administrative access, regular security audits and vulnerability assessments, and strict internal data-access controls.

While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is completely immune to risk. In the unlikely event of a data breach that could affect your rights, we will notify affected users promptly and take immediate corrective action in accordance with applicable data protection requirements.

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal on pkok1 using bKash, Nagad, Rocket, Upay, or a supported bank account, we collect and retain the payment details necessary to process and verify that transaction. This includes your mobile wallet number, transaction reference numbers, and timestamps. We do not store full bank card numbers, CVV codes, or complete credentials for mobile financial service accounts beyond what is required to complete the specific transaction.

All financial transaction data is processed through encrypted, secure channels. Transaction histories are retained for a minimum period required to satisfy record-keeping obligations and may be used in the resolution of account disputes or regulatory enquiries. We do not use your payment data for any purpose beyond those directly related to your account activity on pkok1.

Your Rights Over Your Personal Data

pkok1 respects your right to understand and control how your personal data is used. Subject to applicable law and our operational requirements, you have the following rights with respect to the personal information we hold about you:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may request correction of inaccurate or incomplete data
• Right to erasure: you may request deletion of your personal data where we no longer have a lawful basis to retain it
• Right to restrict processing: you may request that we limit the ways we process your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the rights listed above, please contact our support team using the email address provided at the bottom of this page. We will endeavour to respond to all legitimate requests within a reasonable timeframe. Please note that in some cases we may need to verify your identity before processing a data rights request.

Data Retention

pkok1 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, financial reporting, or operational requirements. For active accounts, we retain your data throughout the period your account remains open and for a defined period thereafter in case of disputes, fraud investigations, or regulatory enquiries.

Where you request closure of your pkok1 account, we will delete or anonymise your personal information within a reasonable period, except where retention is required by law or legitimate business interest. Financial transaction records may be kept for longer periods in compliance with anti-money-laundering and financial record-keeping obligations.

Third-Party Links

The pkok1 platform may from time to time reference or mention third-party services, game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, and payment partners including bKash and Nagad. Where any reference points to external services, please be aware that those services operate under their own privacy policies and pkok1 has no responsibility for their data practices. We encourage you to review the privacy notice of any third-party service you choose to use independently.

Age Restriction — 21+ Only

pkok1 is strictly an adults-only platform. You must be 21 years of age or older to register an account, place bets, or access any gambling product on this site. We collect date of birth information during registration and may request additional identity documents to verify your age. If we have reason to believe that a user is under 21 years old, we will suspend that account immediately, withhold any associated funds pending investigation, and report the matter to the appropriate authorities where required by law. We do not knowingly collect personal data from individuals under the age of 21.

Changes to This Privacy Policy

pkok1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date displayed at the top of this document and, where practicable, provide notice to registered users via email or an in-platform notification.

Your continued use of the pkok1 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We therefore encourage you to review this page periodically so that you remain informed of our current data practices. If you disagree with any change to this policy, you should stop using the pkok1 platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkok1 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within a reasonable period.

Email: [email protected]